IMS Support Team
The IMS Support Team provides Support and Training for Collaborative Review Groups (CRGs), CRGs Satellites, Centres, Fields, Methods Groups, etc.

From left: Liz Dooley, Becky Gray, Sonja Henderson and Karen Hovhannisyan.
How CRGs and Satellites can get support from the IMS Support Team
- Contact your regional IMS Support person either by telephone or email.
- Your IMS Support person will aim to respond within one working day.
- If you do not get a reply within one working day, forward your email to support@ims.cochrane.org and another member of the support team will respond to your query.
- IMS support emails are archived and all correspondence is shared within the team.
How CRGs and Satellites can get training from the IMS Support Team
Please, refer to the Training General Information page to know how training activities are organized for CRGs and Satellites.
How Fields, Methods Groups and Centres can get support and training from the IMS Support Team
Please, refer to the non-CRGs support page to know how support and training activities are organized for non-CRGs entities.
List of the regional IMS Support people
- Asia and Oceania
Liz Dooley: Managing Editor, Acute Respiratory Infections Group
Email: liz@ims.cochrane.org
Phone: +61 7 3358 2501
Phone: +61 0432 846676
- Continental Europe and Africa
Karen Hovhannisyan: Trials Search Co-ordinator, Anaesthesia Group
Email: karen@ims.cochrane.org
Phone: +45 3545 7423
Phone: +45 3698 8782
- North and South America
Becky Gray: Assistant Managing Editor, Pain, Palliative and Supportive Care Group
Email: becky@ims.cochrane.org
Phone: +1 919 668 8279
- UK
Sonja Henderson: Managing Editor, Pregnancy and Childbirth Group
Email: sonja@ims.cochrane.org
Phone: +44 151 702 4066

